Ardyss values customers’ confidence. We do not offer refunds but we offer a 5-day, exchange policy. You have 5 days to return unworn merchandise, with all tags still attached, and in their original packaging and request an exchange for a size that better fits your figure. Garments are Changed Only Once: Garments will only be exchanged one time due to the intimate nature of garments. It is your responsibility to make sure your second measurement is accurate as this will be a final sale.If you want to exchange a garment for another size or color there will be a $7.00 USD charge.
All items to be returned are subject to quality approval from our warehouse. Most of our items are returnable, except for worn products, products with adhesives, and hosiery products whose packaging has been tampered with, or destroyed.
Return items for exchange must satisfy the following conditions:
- Must be unworn, with all tags still attached, and in their original packaging
- Must be free of marks and scents. We strongly recommend being makeup-free and perfume/deodorant-free when trying on our garments.
- We adhere to all Health Code Regulations. Because of this, we refuse to accept return items with a crotch lining once they have been worn. We suggest that you try on items with crotch linings over your own underwear.
- We have the right to refuse the return of items with obvious signs of wear (i.e., if the items have been soiled, or have been smudged with makeup, or if the item has a distinct smell).
Items you wish to return to us must be confirmed by email to: firstname.lastname@example.org